IT SERVICE/HELP DESK
Triptych Technology Services Service Desk , with our primary location in Milwaukee Wisconsin, operates 24/7/365 and services hundreds of client tickets daily.
With our Service Desk, Triptych Technology Services is able to offer great value to its clients by improving productivity by reducing downtime, offering a quick path to resolution, all while providing an exceptional customer service experience.
Our Service Desk clients are given a plethora of options in which to reach a Service Desk engineer - whether it be by phone, email, or instant message, our staff will log your service ticket and immediately assign it to an engineer to work on via intelligent routing. Customizable call handling and incident response procedures enable our customers to have their ticket handled by different tiered techs, quickening the path to resolution.
Contact us now to get started.